Shipping and Returns
Except in a few rare cases, all orders placed will be handed over to the postal service on the same day, provided that the order is placed before 4:00 PM on a working day (Monday - Friday). Orders placed after 4:00 PM will be handed over to the postal service on the next working day.
DELIVERY
With the shipping method selected by kosport.al, the postal service delivers your orders within two working days, from Monday to Friday, throughout Albania.
Once the order has been placed, the customer will receive a confirmation E-Mail together with the corresponding invoice.
Orders are delivered from Monday to Friday to the address provided by the customer, between 9:00 AM and 5:00 PM, except on national or religious holidays.
PLEASE NOTE: The customer cannot choose a specific delivery time, as deliveries depend on the routes determined by the transport service on the respective delivery date.
Providing an incorrect or incomplete address may result in the order being returned to kosport.al, leading to additional costs that will be charged to the customer. We therefore recommend that customers always ensure that the delivery address provided when placing the order is complete and correct. Once the order has been placed, it is no longer possible to change either the delivery address or the billing details.
In rare cases, an order may not be shipped in a single shipment. In such cases, we will of course charge the shipping costs only once. In the event of delivery delays or if an ordered item is out of stock, we will inform you in due time. The customer is not entitled to refuse partial deliveries and must accept them.
Currently, shipping costs amount to 350 Lek, except for the city of Tirana, where shipping costs 150 Lek.
For orders over 2,500 Lek, shipping is free of charge.
Currently, we only ship orders within the territory of Albania.
RETURNS
Complaints regarding the quantity delivered, defects in the goods, incorrect deliveries, or discrepancies in quantity must be submitted in writing as soon as possible, but no later than 48 hours after confirmation of the order. They will be taken into consideration insofar as they can be established through reasonable inspection.
Goods may only be exchanged or returned in the event of a justified complaint. There is no right to exchange or return goods that have been delivered correctly.
For unjustified returns of goods / refusal to accept goods, an additional fee of 1,000 Lek will be charged to cover postage, handling, and administrative costs.